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PREREQUISITES, FACTORS AND MANIFESTATIONS OF DIGITAL TRANSFORMATION IN THE DEVELOPMENT OF SERVICE SECTOR ORGANIZATIONS

Sectoral Economy , UDC: 338.46:004 DOI: 10.24412/2312-6647-2025-244-94-113

Authors

  • Byvshev Vladimir Igorevich PhD in Economics
  • Suslova Yuliya Yurievna Suslova Yuliya Yurievna, Professor
  • Voloshin Andrej Vladimirovich Doctor of Economics
  • Pisarev Ivan Vladimirovich

Annotation

In the modern world, when new technologies are developing at a rapid pace, digital transformation is increasingly permeating various spheres of human activity, including the service sector. Digital technologies are increasingly being introduced into the existing business processes of service sector organizations. This allows them to increase efficiency, customer-centricity, minimize costs and provide services at a qualitatively new level. The purpose of the study is to identify the prerequisites, factors and manifestations of the digital transformation of service sector organizations. In the course of the research, the authors used general scientific methods and approaches, including analysis and synthesis, collection and systematization of theoretical data, and comparison. As a result of the study, the authors classify the prerequisites, factors and manifestations of digital transformation of service sector organizations in seven areas of digital transformation of service sector organizations, including technological, social, cultural, environmental, economic directions, as well as the directions of security and integration.
Tags:
Digital transformation. , innovations in the service sector , Innovative activity , sectoral economy , service sector

How to link insert

Byvshev, V. I., Suslova, Y. Y., Voloshin, A. V. & Pisarev, I. V. (2025). PREREQUISITES, FACTORS AND MANIFESTATIONS OF DIGITAL TRANSFORMATION IN THE DEVELOPMENT OF SERVICE SECTOR ORGANIZATIONS Bulletin of the Moscow City Pedagogical University. Series "Pedagogy and Psychology", № 2 (44), 94. https://doi.org/10.24412/2312-6647-2025-244-94-113
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